Refund policy

How does Printify handle refunds and returns?

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, or color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note
Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer replacements or refunds if the customer orders the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

What is the Printify.me reprint & refund policy

Damaged/defective product
A free replacement or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.

Returns/exchanges
Since products are only printed once ordered, returns and exchanges are not supported.

If an order is being returned to the sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

OTHERS

  1. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Printify Merchant Support within 1 week in order to be eligible for a reprint/refund.

  2. If the tracking of an Order states that it has been delivered, yet the Merchant or the Customer reports it as not received, Printify reserves the right to refuse a free-of-charge Reprint or a Refund. Such cases will be individually investigated by the Merchant Support team.
  3. An Order can be delayed due to delays from shipping carriers. Printify cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Printify assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our Merchant Support team determines that the package was lost in transit.
  4. Printify reserves the right to refuse a request for Refund or Reprint, if the reasons for the complaint are due to the following: issues in the artwork file, placement, limitations of the product, bleed areas and not following the design guidelines and/or any other reason not eligible for a Refund or Reprint. Such requests will be dealt with on a case-by-case basis.